CUSTOMER SERVICE

PRIVACY POLICY

Effective Date: December 4th, 2024
Last Updated: December 4th, 2024

NEW MILANES  (“the Company”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or use our services.

By using our site or services, you agree to this Privacy Policy. If you do not agree, please refrain from using our site.

1. Business Details

The Company operates under the name:
NEW MILANES 
Registered Office: Milan, Via Paganini 15.

2. Data We Collect

We may collect the following types of personal data:

From Customers:

  • Name
  • Email address
  • Billing and shipping addresses
  • Payment details (processed securely through third-party providers)

From Visitors:

  • Cookies (used for site functionality, analytics, and promotional purposes)
  • Email address (via contact forms and newsletter subscription forms)

Additional Information:

  • Users may voluntarily share health-related information with customer support (e.g., for size guidance). Such information is not stored and remains confidential within email correspondence.

 

3. How We Use Your Data

We use your data for:

  • Order Processing: Payment information is used solely to complete transactions and is securely processed via third-party gateways.
  • Fraud Prevention: Payment data may be checked for fraudulent activity during processing.
  • Legal Compliance: Certain transaction data may be retained for taxation or legal obligations.
  • Communication: Communication regarding orders and support inquiries. We also send marketing emails with prior consent.
  • Analytics: Analyze site usage and improve functionality through anonymized analytics.

4. Third Parties We Share Data With

We share necessary data with third-party services to process transactions, manage shipping, and enhance your experience. These include:

Payment Processors

We use the following providers to securely process payments:

  • Stripe (for credit card payments)
  • PayPal
  • Google Pay and Apple Pay (via Payment Request API)

Payment details, including card numbers, are not stored on our servers. Instead, they are securely processed and stored by the respective payment gateways in compliance with GDPR.

Shipping Providers

We share your shipping details with:

  • FedEx for international orders.
  • TNT Italy for domestic orders.

Marketing and Analytics

We use:

  • MailPoet: To manage email subscriptions and send newsletters.
  • Google Analytics: For tracking site usage anonymously.

All third-party providers are GDPR-compliant to the best of our knowledge. However, we have not signed Data Processing Agreements (DPAs) with these providers.

5. Cookies and Tracking Technologies

We use the following types of cookies:

  • Functional Cookies: Ensure website functionality, such as remembering user preferences and displaying the welcome popup only once.
  • Analytics Cookies: Collect anonymized usage data to improve site performance.

Users can manage cookie preferences and withdraw consent through the CookieYes banner on our site.

6. User Rights

Under GDPR and CCPA (for California residents), you have the following rights:

  • Access: Request a copy of your data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request data deletion.
  • Restrict Processing: Limit how your data is used.
  • Data Portability: Request a transfer of your data to another service.
  • Opt-Out: Withdraw consent for marketing communications.

To exercise these rights, contact us.

7. Data Retention

We retain your data only as long as necessary:

  • Customer Data: Retained for up to 10 years for legal and taxation purposes.
  • Contact Form Submissions: Retained for 1 year unless required for ongoing support.
  • Marketing Data: Retained until unsubscribed or inactive for 2 years.
  • Analytics Data: Retained for 12 months in anonymized form.

8. Data Security

We implement robust security measures, including:

  • SSL encryption for all data transmissions.
  • Twice-daily backups using UpdraftPlus.
  • Two-factor authentication (2FA) for admin access.
  • Regular plugin updates to ensure site security.

9. Children’s Privacy

Our site is not intended for users under 18 years old.

  • Users under 18 may browse the site but cannot purchase products or enter into contracts without parental consent.

10. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy. Significant changes will be communicated via email or prominently on our website.

11. Contact Information

For questions or concerns about this Privacy Policy, please contact us using this form. We usually respond within 12 hours.
Address: Via Paganini 15, Milan, Italy