Art. 1 CONDITIONS OF SALE

• Anyone placing an order makes an offer to purchase a product under the following terms and conditions.

• A user who accesses the site and wishes to proceed with the purchase of products placed on sale therein may do so only if he or she is any natural person acting on www.newmilanes.com (hereinafter the “Site”) for purposes not related to his or her own commercial, entrepreneurial or professional activity, possibly carried out (hereinafter the “Customer”). If the user does not meet these requirements, the commercial transaction cannot be completed and/or accepted.

• All orders are subject to availability and confirmation of the order price.
• Delivery times may vary depending on immediate stock availability and any guarantees or forecasts regarding delivery times are limited to Italy and subject to any delays due to the postal service or force majeure for which we shall not be liable.
• In order to enter into a contract with NEW MILANES DI KANUGALAWATTAGE PERERA AMILA THILINA LANKA, with registered office in Milan, Via Paganini no. 15 – P.IVA. IT13302860963 (hereinafter simply “the Company”) it is necessary for the Customer to be at least 18 (eighteen) years of age and in possession of a valid credit or debit card issued by a bank deemed trustworthy by the Company, or to have a legitimate PayPal account/account.
• The Company reserves the right to refuse the order in any case. If the order is temporarily accepted, the Customer shall be informed by e-mail to the address provided by the Customer.
• When the Customer places an order, he/she undertakes to ensure that all details provided are true and accurate, that he/she is authorised to use a credit or debit card to place the order and that he/she has sufficient funds to cover the value of the entire purchase. The cost of products and services for the foreign market (outside Italy) may differ depending on the commercial policies of the destination country. All prices indicated may be subject to such variations. Prices are indicated in Euro currency.

Art. 2 ORDER AND ACCEPTANCE

• When the Customer places an order, he will receive an e-mail confirming receipt of the order: this e- mail will only be an acknowledgement of receipt of the order and will not constitute automatic acceptance of the order.
• The contract shall not be concluded until the Company sends confirmation by e-mail that the products ordered by the Customer are available and have been dispatched. Only the number of goods indicated in the confirmation e-mail sent at the time of dispatch will be included in the final contract.
• The Company reserves the right to refuse Orders from a Customer with whom a dispute and/or dispute regarding a previous Order is pending or has previously occurred. This also applies to all cases in which the Company considers the Customer to be unsuitable, including, without limitation, the case of previous violations of the Online Conditions, for any other reason, especially if the Customer has been involved in fraudulent activities of any kind.

Art. 3 GUARANTEES AND INDICATION OF PRODUCT PRICES

• Only products bearing the New Milanes registered trademark are offered for sale on www.newmilanes.com. The Company does not sell used, irregular or inferior products to the corresponding standards offered on the market.
• Products purchased on www.newmilanes.com are sold directly by the Company.
• The essential characteristics of the products are presented on www.newmilanes.com within each product sheet. However, the images and colours of the products offered for sale on www.newmilanes.com may not correspond to the real ones due to the Internet browser and monitor used by the Customer. Purchase requests from countries not included among those displayed in the “SHIPPING” section cannot be accepted.

Art. 4 PRICE AND AVAILABILITY

• Product prices may be subject to updates. The Customer must ascertain the final sales price before submitting the relevant order form. Where applicable, the price includes VAT. If applicable, delivery costs will be added separately; these additional costs will be clearly indicated if they apply and will be included in the ‘total cost’.

• The Company reserves the right to activate a specific section of the Site through which to sell products belonging to commercial seasons prior to the current one, applying – if necessary – a special discount. No right is granted to persons who have purchased within the previous 3 hours products on which a discount was subsequently applied in any of the circumstances referred to in this article.

• Notwithstanding the foregoing, the obvious material error in the price on the category pages and/or in the product data sheets, compared to the commonly known price of the chosen product, shall entitle the Company not to confirm the shipment and to proceed with an immediate refund of the value of the purchase paid by the Customer without the latter being able to raise any objections in this regard.

• In any event, the Customer shall be promptly notified by the Company’s customer service.

Art. 5 PAYMENT

• We offer the following payment methods. Please note some payment options may not be available depending on location or total purchase amount.
  • Credit/debit cards: Processed securely via stripe
  • PayPal: use your PayPal account for fast and secure transactions
  • Apple Pay and Google pay: Available for compatible devices through the PaymentRequest API for quick convenient checkout.
  • Klarna (Buy Now, Pay Later): subject to approval by Klarna.

• New Milanes does not store any of the Customer’s payment data on its servers. This data is managed externally.
• Payment data is converted into tokens for processing, ensuring sensitive card details remain secure. Stripe, PayPal, and other platforms directly handle this information.
• WooCommerce records order-related metadata, including the order ID and amount, stored securely as per our privacy policy.

• The customer gives consent to the processing of payment data during the checkout process by accepting the terms and conditions, which include a clear statement on how the information is used.
• Bluehost hosting provider implements SSL encryption to protect all data transmitted during the payment process, ensuring a secure shopping experience.
• Stripe, PayPal, Klarna, Google Pay, and Apple Pay are PCI DSS-compliant, adhering to the highest security standards for online payments.

• Refunds: the Customer requests a return and refund through the contact form request available on the site. Refunds will be handled securely by admin once approved by admin via secure Stripe (includes Apple Pay and Google Pay), PayPal and Klarna gateways. Admin will take action manually to approve and process a refund. For detailed information and instructions on the Return and Refund process, please consult our dedicated page on Returns & Refunds.
• Customer notification: Customers will receive notifications by e-mail on the status of their refunds or any payment problems.
• Transaction records will be retained for a period of 10 years to meet regulatory requirements, after which they will be securely disposed of.
• Customers will be provided with contact information for our support team, which will assist them with payment-related queries, including order confirmations and non-payments. For any payment- related queries, customers can contact our support team here.
• The Company is committed to complying with the data protection regulations discplined by the GDPR. Customers’ privacy rights will be respected and personal data will be processed in accordance with applicable laws. Customers have the right to access their payment information and request its deletion in accordance with the GDPR guidelines.
• Any changes to this payment method policy will be communicated to customers in the most appropriate manner to ensure adequate visibility and will be updated in the policy documents.

ART. 6 DELIVERY

• WooCommerce stores customer shipping data such as address, name and tracking number. This information is saved in the database as described above in order to manage and process orders. Customers have the right to remove this data when it is no longer needed for processing.
• The transfer of ownership of the products shall take place at the time of actual delivery to the Customer: as soon as the Company, by means of a specially appointed courier, has delivered the goods to the address indicated by the Customer, the latter shall become liable for them, and this also in the event of any loss or damage suffered by the same from the time of delivery.
• Therefore, notwithstanding any agreement to the contrary, or any contradictory terms set out in these conditions, the contract shall be deemed to have been performed in accordance with Incoterms updated to 2020 (DDP – Delivered at Place).
• Except in the event of force majeure events or unforeseeable circumstances, deliveries shall be made within 30 (thirty) days from the date indicated in the order confirmation email and communication of the sending of the products. In the event of non-delivery within the aforementioned term, the Customer may terminate the contract with timely notice to be sent within 48 hours and the Company shall reimburse all costs incurred.
• Upon delivery, the Customer shall
  • check that the number of packages delivered corresponds to the number indicated on the delivery note;
  • check that the packaging and its seals are intact, undamaged, not wet or altered in any way;
  • sign the delivery document with a legible signature;
  • if requested by the Courier, show proof of identity
• Any damage to the packaging and/or products or the mismatch in the number of packages or indications must be immediately notified in writing on the Courier’s delivery note. Furthermore, the Customer shall promptly notify the Company of the damage found, within 24 hours of delivery, providing adequate photographic documentation.
• Once the Courier’s document has been signed without the Customer having raised any objection, in the absence of timely subsequent communication to the Company and/or in the absence of adequate supporting photographic documentation, the Customer may not raise any objection regarding the external characteristics of the package delivered and regarding any damage to and/or lack of products contained therein.

ART. 7 RIGHT OF WITHDRAWAL AND RETURN

• The customer has the right to withdraw from the contract without giving any reason and without penalty within the next 14 days after receipt of the products.
• The right of withdrawal shall be deemed to have been properly exercised if all the following conditions are fully complied with:
  • The Customer is obliged to inform the Company of the decision to withdraw from the contract by 
  • means of an explicit written declaration by completing the online return form;
  • The Customer shall send the package by sticking the pre-printed, pre-paid label on the original box (or a different but equally strong one) so as to cover the initial destination label at his address;
  • The Customer shall return the goods to the address indicated on the pre-printed label without undue delay and in any event within 14 (fourteen) days from the day on which the Customer’s withdrawal from the contract is communicated. The deadline shall be met if the Customer ships the goods before the expiry of the 14-day period from the notice of withdrawal;
  • The Customer must book the collection of the return by contacting the same courier that delivered the package, agreeing on the date and time of collection. The Customer may only send the return from the country from which the order was placed;
  • The products must not have been used, worn and/or washed;
  • All New Milanes products have an identification tag attached with a disposable seal: the Customer may not remove the tag and its seal, which are an integral part of the product, from the purchased products. Furthermore, the Customer must return the products complete with all protective materials, any attached labels and tags, and all accessories and documents present in the original packaging (e.g. anti-mould sachets, etc.). It is understood that New Milanes will only refund the products that are the subject of the return and actually present in the packaging at the time of the check, and will not refund any missing products, even if they have been returned online;
  • Products must not be damaged;
  • The Customer must carry out a single return procedure for each order placed. Should the Customer, following the activation of the first return procedure, make a new return request on the same order, the same may be refused by New Milanes.
• If the customer’s return does not meet the conditions listed, the return will be rejected and no refund will be made.
• Customized items may only be returned if defective and in any way worn.
• New Milanes reserves the right to assess each case of a return request individually.

Art. 8 REFUND

• Following the return of the products, the Company shall carry out the necessary checks on their compliance with the conditions and terms expressed herein. In the event that the checks are positively concluded, the Company shall send the Customer, via e-mail, the relative confirmation of acceptance of the products thus returned.
• Regardless of the payment method used by the Customer, the refund shall be activated by the Company within 14 (fourteen) days from the date on which it received the goods. The refund may be suspended until the receipt of the goods or until the Customer proves that he has returned the goods.
• If there is no correspondence between the addressee of the products indicated in the order form and the person who made the payment of the sums due for their purchase, the reimbursement of the sums, in the event of the exercise of the right of withdrawal, shall be made by the Company, in each case, to the person who made the payment.
• The Company uses the courier as the forwarding agent for the return of the products.
• Through the latter, using the pre-printed adhesive label attached to the package containing the products, the Customer may return the products to the Company, without having to pay the necessary expenses himself. According to the modalities and terms provided for the exercise of the right of withdrawal, this method in fact allows the Company to directly pay, on its behalf, the costs of returning the purchased products, freeing the Customer from any obligation to pay the shipper. This method also allows the Company to verify, at any time, the whereabouts of each package, releasing the Customer from any liability in the event of loss or damage to the products during transport.
• In the event that the Customer decides to use a forwarding agent other than the one indicated by the Company for the return of the products, the same Customer shall instead personally pay the necessary expenses and shall remain liable for any loss of or damage to the products during transport, in accordance with the terms and conditions provided for the exercise of the right of withdrawal.
• It is understood that the shipping costs incurred by New Milanes will be borne by the Customer, in the event that the package sent is returned to the latter by the courier for reasons attributable to the Customer (e.g. Customer who cannot be found at the indicated delivery address or who does not collect the package at the indicated location, etc.).
• If the Customer disputes the non-delivery of the order, New Milanes will contact the courier in charge to verify the status of the shipment. If the courier confirms the delivery and shows the Customer’s signature on the delivery receipt, the reimbursement request will be considered by New Milanes only after the legally binding disavowal of the signature by the Customer through this form (link) and after the submission of a formal complaint to the competent authorities.
• If the Customer requests a product size exchange and not a refund, the return conditions set out in Article 6 shall apply.

Art. 9 DISCOUNT CODES

• From time to time at the Company’s discretion, discount codes may be offered to individual account holders or generic promotional discount codes.
• Account discount codes may only be applied to purchases made through the account for which a discount code has been offered and registered and for the period of time for which they have been granted, only after the transaction has been completed. Promotional discount codes may apply in relation to all purchases or to specific purchases made through the Site.
• The terms and conditions and any limitations on the use of the discount code will be communicated by the Company by means of the same message advising of the existence of the discount code.

Art. 10 PRIVACY

• When placing an order through our site, the Customer provides personal data. The Company will use this personal data in order to process the order, deliver the goods and provide related services. The Customer’s personal data will be collected and used in accordance with the terms of the Company’s privacy policy, which can be found in the dedicated Privacy Policy page.

Art. 11 COMPETENT JURISDICTION AND APPLICABLE LAW

• These Terms and Conditions of Sale are governed by Italian law, without prejudice to any other overriding mandatory rule of the country of the Customer’s habitual residence, and in particular by Legislative Decree No. 206 of 6 September 2005 on the Consumer Code, with specific reference to the regulations on distance contracts and by Legislative Decree No. 70 of 9 April 2003 on certain aspects of e-commerce. The parties agree to expressly exclude the application of the 1980 Vienna Convention on the International Sale of Goods.

• Any dispute or claim associated with these General Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of residence of the consumer/user.
• We implement a complaints handling procedure that we will use to try to resolve disputes as they arise, and please let us know if you have any complaints or comments by contacting Customer Service at the dedicated section. We would like to inform you that according to Article 14 of the EU Regulation No. 524/2013 and the resolution on ODR as set out in Statutory Instrument No. 500/2015 in force since 15 February 2016, an online platform for the resolution of ODR disputes (“online dispute resolution”) arising from the purchase of goods online has been established by the European Commission and can be accessed at the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.
• For any further clarification of these conditions, the Customer may contact the Company’s service department.